Dante, in the Heat of the Debate, Remained Relaxed While

question 53

Multiple Choice

Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, "I always love having a healthy discussion with you." Which effective conflict management skill was Dante exhibiting?

• A) presume goodwill and express goodwill
• B) lighten up and reframe
• C) listen
• D) practice cultural sensitivity

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Definitions:

Mucous Membranes

Moist tissue layers that line certain internal organs and body cavities, producing mucus to protect and lubricate surfaces.

Pulse Oximetry

A non-invasive test that measures the oxygen saturation level in the blood by using a device that clips onto a fingertip.

Lavage

A medical procedure involving the washing out of an organ or body cavity, such as the stomach, to remove toxins or foreign substances.