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Geraldine, a Professional Dog Trainer, Interrupts Repeatedly When Rosette Starts

question 23

Essay

Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four "Rs" of listening Geraldine is struggling with and suggest how she can improve.


Definitions:

Programmed Decisions

Decisions that are routine and repetitive, often made using predetermined rules and procedures.

False Consensus Effect

A cognitive bias whereby individuals overestimate the extent to which their beliefs, feelings, or behaviors are shared by others.

Innovation Process

A sequence of actions involving the creation, advancement, and execution of novel concepts or items.

Heuristics

Simple, efficient rules, either hard-coded by evolutionary processes or learned, that help in making decisions, forming judgments, or solving problems.

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