CRM Systems Incorporate Accounting, Manufacturing, Inventory, and Human Resources Applications

question 25

True/False

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

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Definitions:

Internal Attributions

These refer to the inference that a person's behavior is due to something intrinsic to them, such as their personality, attitude, or effort.

External Attributions

The process of attributing the cause of one's own or others' behaviors to external factors or the situation.

Fundamental Attribution Error

The tendency to underestimate situational influences and overestimate personal traits when explaining others' behaviors.

Actor/observer Bias

A cognitive bias that explains differences in how people attribute causes to their own versus others' behavior; typically attributing one's own actions to situational factors and others' actions to personal characteristics.