Which of the Following Statements Is True of Social CRM

question 88

Multiple Choice

Which of the following statements is true of social CRM?

• A) Customers that are likely to generate the most business get the most attention and have the most impact on the organization.
• B) The relationships between organizations and customers emerge in a structured process as only the organization creates and processes content.
• C) Each customer crafts his or her own relationship with the company.
• D) Though relationships emerge from joint activity, companies have a lot more control than the customers.

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Definitions:

Pure Rate

Pure rate, in finance, could refer to the actual interest rate without the influence of inflation or to the risk-free rate of return, which is the theoretical return of an investment with zero risk.

Dividend

A portion of a company's earnings distributed to shareholders, usually in the form of cash or additional shares.

PE Ratio

Price-to-Earnings Ratio; a valuation measure for a company comparing its current share price to its per-share earnings.

Yield %

The income return on an investment, such as the interest or dividends received, expressed as a percentage of the investment's cost or value.