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What Is the Definition of the Following Term

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What is the definition of the following term:
-shruti:

Learn about the various data analysis techniques used in understanding customer behavior and improving service delivery.
Understand the functions and significance of order cycles in supply chain and business operations.
Comprehend the process of developing a customer relationship management (CRM) system, including initial planning, gathering customer information, and subsequent steps.
Recognize the importance of trust in customer relationships and identify measures to secure customer personal data.

Definitions:

IDEA

The Individuals with Disabilities Education Act (IDEA) ensures students with a disability are provided with Free Appropriate Public Education (FAPE) that is tailored to their individual needs.

Vocational Assessment

An evaluation process designed to identify individuals' skills, interests, and aptitudes to assist in career planning and placement.

Practicality

When selecting a test, one of the cornerstones of test worthiness is practicality. Practical concerns include time, cost, format, readability, and ease of administration, scoring, and interpretation.

Group Format

A method of presenting or facilitating activities, treatments, or learning in a group setting rather than individually.

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