Examlex
When a hacker floods a Web server with millions of bogus service requests so that it cannot service legitimate requests, it is called a denial-of-service attack.
Knowledge Gap
The difference between what is known and what needs to be known; often relevant in research and decision-making contexts.
Service Quality
The measure of how well a delivered service matches customer expectations, reflecting the discrepancy between perceived service and expected service.
Assurance
Confidence or guarantee in the quality or performance of a product, service, or outcome.
Service Quality
Pertains to the degree of excellence of a service as perceived by customers, often evaluated based on expectations vs. performance.
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