When You Need Help with Your Computer Software, Which Is

question 11

Multiple Choice

When you need help with your computer software, which is often, you always call Mike, and receive reasonably good help. One day, you call Mike and follow his instructions to the letter, only to find that you've reformatted your hard drive and lost all your data. When Susan asks you whom she should call for help with her computer you say, "Anyone but Mike." Yet you find yourself dialing his extension the next time your computer crashes. This paradox is explained by a combination of

• A) S-O and S-R learning.
• B) habit and instinct.
• C) outcome devaluation and instinctive drift.
• D) occasion setting and instrumental conditioning.