Examlex
According to the textbook, efforts to increase response time by the police have made little difference in apprehending offenders because:
Motivation
The reason or reasons one has for acting or behaving in a particular way; the drive to achieve goals.
Organizational Citizenship
The voluntary commitments beyond an employee's required tasks that help to improve organizational performance.
Formal Job Duties
Officially assigned tasks and responsibilities that are part of one's employment role.
Organizational Citizenship Behavior
Voluntary actions employees do to help others and benefit the organization beyond their job requirements.
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