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The largest and most comprehensive of the three CPES studies was the
Superiors
Individuals who hold higher positions or ranks within an organizational hierarchy, often responsible for overseeing and guiding the work of subordinates.
Customers
Individuals or businesses that purchase goods or services produced by a company.
Employee Orientation
Employee orientation is a process by which new employees are introduced to their roles, the company culture, policies, and procedures, to facilitate their integration and effectiveness within an organization.
Performance Expectations
Refer to the standards and outcomes an organization expects its employees to achieve in their roles.
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