John Is on Probation at Work Because He Has Been

question 7

Multiple Choice

John is on probation at work because he has been blowing up at customers when he perceives that they are pushing him around. He found that when he takes his pain medication left over from an old injury, the customers' rudeness doesn't bother him. As a result, he is much more relaxed at work and in fact was complimented on his patience. What is this an example of?

• A) controlling emotions
• B) taking direct action
• C) reframing the problem
• D) finding motivation

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Definitions:

Confirmation Bias

The inclination to seek out, interpret, prefer, and remember information that corroborates an individual's already existing beliefs or assumptions.

Problem Identification

The process of recognizing and defining an issue that impedes the achievement of a goal.

Too Much Information

A situation where an individual is overwhelmed by an excessive amount of data or facts, making it difficult to make decisions.

Information Overload

A condition where an individual or organizational capacity to process information is exceeded, leading to difficulty in understanding or making decisions.