Examlex
Imagine you have just started your new job as a server at Woody's Wild Wings. A customer asks if she can substitute a baked potato for French fries, but you're not sure, so you ask the shift manager. You have just used the ______ strategy.
Bad-News Message
A type of communication that delivers unfavorable or disappointing information to the recipient.
Indirect Claim Message
A communication approach that presents a complaint or request in a less confrontational manner, typically by explaining the context and significance before stating the actual claim.
Claim Message
A communication that makes a request for action or change due to dissatisfaction or a discrepancy.
Right Tone
The selection of a writing or speaking style that is appropriate for the audience and the message's purpose.
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