In Order to Provide Top-Notch Customer Service, Tourism and Hospitality

question 6

Multiple Choice

In order to provide top-notch customer service, tourism and hospitality providers need to establish a……………….

• A) strong service culture
• B) strong consumer service
• C) strong feedback system
• D) strong branding strategy

---

Definitions:

Technological Synergy

The phenomenon where the interaction or cooperation of two or more technologies produce a combined effect greater than the sum of their separate effects.

Strategic Management

The process of setting goals, conducting analyses, making decisions, and implementing strategies in an organization to achieve its long-term objectives.

Scenario Analysis

A process of analyzing possible future events by considering alternative possible outcomes or scenarios.

Strategic Planning

Strategic planning involves determining the course an organization will take and deciding how to allocate resources, such as money and personnel, to follow that path.