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Which of the Following Is the Most Important Feature of the Customer

question 9

Multiple Choice

Which of the following is the most important feature of the customer service at Scandic hotels?


Definitions:

Esteem Needs

A concept in Maslow's hierarchy referring to the human desire for respect, self-esteem, and recognition from others.

Physiological Needs

Basic physical requirements for human survival, such as air, water, food, shelter, and sleep.

Refreshment Breaks

Refreshment breaks are short periods during work hours when employees can rest, relax, and have snacks or beverages, contributing to their well-being and productivity.

Reasonable Work Hours

Work schedules that are considered fair and appropriate, allowing for a balance between professional commitments and personal life.

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