A Research Study on the Quality of Customer Service of Telecom

question 6

Multiple Choice

A research study on the quality of customer service of telecom call centers, chose 20 call centers for the study, with the condition that at least four had to be from Pakistan, two had to be selected from Ireland, and, another four were to be from the Philippines. What type of sampling method was used by this study?

• A) stratified
• B) cluster
• C) quota
• D) convenience

Understand methods and limitations of retrospective suicide analysis.

Identify characteristics and risks of suicide among children and adolescents, including gender differences and statistics.

Learn the goals and techniques for training suicide hotline volunteers.

Recognize patterns of suicidal thoughts and behaviors.

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Definitions:

Assessment Mechanism

A system or method used to evaluate, measure, or appraise someone's abilities, needs, or performance.

Recognize

The act of identifying or acknowledging the existence, validity, or legality of something.

Home Visits

A professional practice involving providers visiting the homes of their clients to deliver services or conduct assessments in a familiar and comfortable setting for the client.

Instincts

Innate, typically fixed patterns of behavior in animals and humans in response to certain stimuli.