An Online Feedback Form, Maintained by a Courier Service Company

question 24

Multiple Choice

An online feedback form, maintained by a courier service company, asks customers with complaints to mark a number from 1 to 10 after interacting with customer care, with 1 denoting very dissatisfied, and 10 denoting extremely satisfied. What is this feedback called?

• A) customer points
• B) Likert-type scale
• C) rating
• D) assessment

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Definitions:

Intrarole Conflict

A situation where contradictory expectations arise concerning a single role, causing stress and confusion for the role occupant.

Manufacturing Flaws

Defects or imperfections in a product that occur during its production process, often leading to reduced quality or functionality.

Assembly Line

A manufacturing process in which parts are added to a product in a sequential manner to create a finished product efficiently.

Fight-or-Flight Response

A physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival.