A Telecom Company Developed a Model to Predict Customer Churn

question 32

Multiple Choice

A Telecom company developed a model to predict customer churn. One of the variables used in the model was an internal risk score. The model development and results were published in a scholarly journal without divulging the methodology for calculating the risk score variable. Which factor influencing operationalizing of a concept needs to be taken into account by users of the model not affiliated to the Telecom company?

• A) expected audience
• B) ease of comparison
• C) usage of the data
• D) ease of measurement

---

Definitions:

Systemic Nature

Pertains to the inherent, widespread, and fundamental characteristics of a system, influencing and governing its operations and effects.

Gregory Mantsios

An academic known for his work on social stratification, class, race, and the media, particularly for his writings on how class affects education and media portrayal.

Wealth Inequality

The unequal distribution of assets among residents of a given country or the world.

Universal Middle Class

The notion of a broadly shared socioeconomic middle status accessible to all, often idealized as a stable, prosperous lifestyle.