When Significant Variations from Planned Results Occur Foodservice Managers Must

question 18

Multiple Choice

When significant variations from planned results occur foodservice managers must

• A) determine the cause, identify the problem, and take corrective action.
• B) take corrective action, determine the cause, and identify the problem.
• C) identify the problem, take corrective action, and determine the cause.
• D) identify the problem, determine the cause, and take corrective action.

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Definitions:

Corporate Ladder

A metaphor for the hierarchical structure of a company, indicating the different levels of responsibility and rank.

Emotional Intelligence

denotes the ability to recognize, understand, manage, and reason with emotions in oneself and others, facilitating enhanced interpersonal communication and decision-making.

Cognitive Dissonance

A psychological phenomenon occurring when an individual holds two or more contradictory beliefs, ideas, or values, leading to discomfort and a motivation to reduce the dissonance.

Realistic Job Preview

An accurate presentation of the potential duties and responsibilities of a job role to candidates, aimed at reducing turnover by setting proper expectations.