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In their book entitled Straight Talk: A New Way to Get Closer to Others by Saying What You Really Mean, Miller, Wackman, Nunnally, and Saline (1982)characterize two forms of heavy control communication, the iron fist and the velvet glove. Describe these two forms of communication.
Universal Appeal
The quality of being understood and appreciated by people from different cultures and backgrounds.
Crowded Market
A market characterized by a high level of competition, with many businesses offering similar products or services.
Make-Or-Buy
A strategic decision regarding whether to produce goods internally or purchase them from an external supplier.
Decision Tree
A graphical tool used in decision making to visually represent different choices and their possible outcomes, including chance event outcomes, costs, and utilities.
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