Describe Two Studies That Provided Surprising Evidence Showing Clerical and Secretarial

question 38

Essay

Describe two studies that provided surprising evidence showing clerical and secretarial work to be highly stressful occupations.

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Definitions:

Flat Structure

An organization structure that has wide spans of control and few hierarchical levels.

Decision Making

The process of selecting a course of action from several alternatives to achieve a desired outcome.

Levels of Management

The hierarchical layers of authority in an organization, typically ranging from top management to middle management to lower management.

Chain of Command

A hierarchical structure in an organization defining the authority and communication line from the highest to the lowest ranks.