Chahal and Dutta (2014) Suggest That There Are Five Dimensions

question 18

Multiple Choice

Chahal and Dutta (2014) suggest that there are five dimensions associated with outstanding customer experience. Which of the following is NOT associated with outstanding experience?

• A) CRM systems
• B) sensory experience
• C) affective experience.
• D) creative cognitive experience

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Definitions:

Maturity Value

The total amount payable to an investment's holder at the investment's maturity date, including the principal and any interest earned.

Maker

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Notes Receivable

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The recordation of a financial transaction in an accounting system, showing the accounts and amounts debited and credited.