Examlex

Solved

The Variability of Services Does Not Mean That Planning Is

question 16

True/False

The variability of services does not mean that planning is a worthless activity. By anticipating situations in which service breakdown might occur, service managers can mitigate the potential for harm.


Definitions:

Psychosexual Development

Psychosexual development is a Freudian concept referring to a series of developmental stages from childhood to adulthood, where pleasure shifts from one body area to another, significantly shaping personality.

Psychosexual Stages

Freudian theory stages through which a child's personality develops, including the oral, anal, phallic, latency, and genital stages.

Anal Stage

The second stage of psychosexual development, when gratification is attained through anal activities.

Melancholic

Relating to or suffering from melancholy, a profound state of sadness or depression.

Related Questions