Total Quality Management (TQM) Seeks to Continuously Improve an Organization's

question 40

True/False

Total quality management (TQM) seeks to continuously improve an organization's ability to meet or exceed customers' demands, and, as such, is useful in a government setting as well as a business setting.

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Definitions:

UCC

A complete legislative framework, the Uniform Commercial Code, oversees all commercial dealings within the United States.

Negotiate

The process of discussing terms to reach a mutual agreement in transactions, contracts, or disputes.

Implied Warranty

A legal assumption that the goods sold meet certain quality standards, including that they are fit for the standard purposes for which such goods are sold.

Express Warranty

A clearly stated promise or guarantee regarding the condition or performance of a product or service.