Which of the Following Statements Is Not True

question 6

Multiple Choice

Which of the following statements is not True?

• A) A balanced scorecard is an integrated set of performance targets, both financial and nonfinancial, that are derived from an organization's strategies about how to achieve its goals.
• B) Total quality management (TQM) seeks to continuously improve the government's ability to meet or exceed demands from customers who might be external, such as taxpayers and service recipients, or internal, such as the customers of an internal service fund.
• C) Service efforts and accomplishments (SEA) reporting links customer (taxpayer and other resource provider) satisfaction to improvements in the operating systems and processes used to provide goods and services.
• D) Customer relationship management (CRM) systems create an integrated view of a customer to coordinate services from all channels of the organization with the intent to improve the long-term relationship the organization has with its customer.

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Definitions:

Mills

Factories or facilities for processing raw materials into finished products, often associated with the industrial revolution and the textile industry.

Cotton Plantations

Large agricultural estates in the Southern United States, where cotton was grown as the principal crop, largely through the labor of enslaved African Americans.

Labor Protest

An organized public demonstration or action by workers to express grievances or demand changes in employment conditions, such as higher wages or safer working environments.

U.S.

The United States of America, a federal republic consisting of 50 states and a federal district, known for its influential role in world affairs and its diverse population and culture.