Which of the Following Statements Is Not True

question 6

Multiple Choice

Which of the following statements is not True?

• A) A balanced scorecard is an integrated set of performance targets, both financial and nonfinancial, that are derived from an organization's strategies about how to achieve its goals.
• B) Total quality management (TQM) seeks to continuously improve the government's ability to meet or exceed demands from customers who might be external, such as taxpayers and service recipients, or internal, such as the customers of an internal service fund.
• C) Service efforts and accomplishments (SEA) reporting links customer (taxpayer and other resource provider) satisfaction to improvements in the operating systems and processes used to provide goods and services.
• D) Customer relationship management (CRM) systems create an integrated view of a customer to coordinate services from all channels of the organization with the intent to improve the long-term relationship the organization has with its customer.

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Definitions:

African-American

Pertaining to people in the United States who have ancestral roots in Africa, particularly those whose ancestors were brought to America through the transatlantic slave trade.

Autobiographical Memory

A personal narrative that helps children acquire an enduring sense of themselves.

Narrative Structures

The organized way a story or narrative is presented to the reader or audience, involving elements like plot, characters, and setting.

Larger Culture

The broader societal context that encompasses various norms, values, practices, and artifacts of a specific group or society.