A Student Makes the Following Complaint After Taking an Exam

question 77

Multiple Choice

A student makes the following complaint after taking an exam: "I spent all night studying Chapter 7 and there wasn't even one test question from that chapter!" From a psychometric perspective,this student is concerned about the exam's

• A) error variance.
• B) test-retest reliability.
• C) rater error.
• D) None of these

---

Definitions:

Lean Production

A manufacturing philosophy that emphasizes the minimization of waste and maximization of efficiency within the production process.

Competitive Advantage

Allows an organisation to deal with market and environmental forces better than its competitors.

Service Quality

An assessment of how well a service meets or exceeds customer expectations.

Customer Service

The assistance and support provided by a company to those who buy or use its products or services.