A Test Entails Behavioral Observation and Rating of Front Desk

question 147

Multiple Choice

A test entails behavioral observation and rating of front desk clerks to determine whether or not they greet guests with a smile.Which type of error is this test most susceptible to?

• A) test administration error
• B) test construction error
• C) examiner-related error
• D) polling error

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Definitions:

Demand Characteristics

Subtle cues or signals in an experiment that communicate to participants how they are expected to behave or respond.

Overconfidence Effect

A cognitive bias where an individual's subjective confidence in their judgments is greater than the objective accuracy of those judgments.

Social Desirability Bias

The tendency of respondents to answer questions in a manner that will be viewed favorably by others, often skewing the results of surveys and studies.

The Squeaky Wheel

An idiomatic expression referring to the idea that the most noticeable problem gets the most attention.