Javier Works for the Only Electric Service Provider in the Western

question 23

Multiple Choice

Javier works for the only electric service provider in the western part of Massachusetts. Javier knows his customers don't have a choice in who delivers electricity to their homes, so he works hard to show his customers he is serving their interests in good faith. He communicates frequently, listens to customer concerns, and works with them to achieve shared desired outcomes. Javier is practicing ______________.

• A) Public consent
• B) Status conferral
• C) Community-based problem solving
• D) Advocacy

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Definitions:

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