A Southwest Airlines Gate Agent Sued a Customer for Social

question 15

Multiple Choice

A Southwest Airlines gate agent sued a customer for social media complaints that the agent felt cast her in a false light. The customer ranted on Twitter and Facebook, specifically calling out the gate agent by name, when not allowed to board a flight at the same time as her young children. A court ruled that the customer's tweet skewed the incident and portrayed the agent in such a way that it actually caused her harm. Legally, this is known as _________.

• A) Demoted defamation
• B) Portrayal in a false light
• C) Public disclosure of private facts
• D) Intrusion into seclusion

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Definitions:

Infrequent Occurrence

Events or transactions that do not happen often and, therefore, are not expected to recur in the foreseeable future.

Major Restructuring

A significant organizational change involving the modification of a company's operations, often including downsizing, cost-cutting measures, or strategic redirection to improve efficiency and performance.

Transitory Items

Components of a financial statement that are not expected to recur in the foreseeable future, often removed for pro forma or adjusted analysis.

Income Statement

A financial document summarizing a company's revenues, expenses, and profit over a specific period.