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The Purpose of the "Fortunate Edict" of 1856 Was

question 33

Multiple Choice

The purpose of the "Fortunate Edict" of 1856 was:

Understand the impact of social computing on customer relationship management (CRM) and its alteration of customer expectations and corporate capabilities.
Familiarize with the use of social computing for social media management by businesses.
Understand the practice and benefits of analyzing social media data to improve customer experience and business operations.
Understand the role of group buying and collaborative consumption in e-commerce.

Definitions:

Persuasion

The process of influencing someone's beliefs, attitudes, intentions, motivations, or behaviors through communication and various techniques.

Motivated

Having a strong desire or willingness to act and achieve specific goals.

Commercial

Relating to or engaged in commerce; intended for or pertaining to the selling and buying of goods and services.

Source Credibility

The perceived trustworthiness, expertise, and reliability of the source of information.

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