Which of the Following Actions Would Not Enhance the Service

question 9

Multiple Choice

Which of the following actions would not enhance the service encounter for the customer?

• A) Empowering the front line staff
• B) Better recruitment and training of staff
• C) Monitoring staff performance
• D) Having rigid rules and procedures

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Definitions:

Consumer Products

Goods purchased by the average consumer for personal or household use.

Sales Strategy

A plan designed by a business or individual to effectively sell products or services and maximize revenue.

Global Convergence

The spread of common preferences across national borders.

Infrastructure

Infrastructure refers to the fundamental physical and organizational structures and facilities required for the operation of a society or enterprise, such as roads, water supply, and power grids.