The Ability of a Product or Service to Meet Customers

question 5

Multiple Choice

The ability of a product or service to meet customers' expectations is called _______________?

• A) Flexibility
• B) Quality
• C) Value
• D) Dependability

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Definitions:

Bank Statement

A document provided by a bank that summarizes an account’s transactions and balance over a specific period.

Checkbook Balance

The amount of money currently available in a checking account, according to the account holder's records.

Outstanding Checks

Checks that have been written and recorded in the checkbook but have not yet been cleared or deducted from the bank account.

Automatic Transfer

A prearranged scheme for moving funds from one account to another electronically on a set schedule.