Two of the 4 Differences Between Services and Manufactured Products

question 7

Multiple Choice

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?

• A) Homogeneity and Flexibility
• B) Homogeneity and Perishability
• C) Heterogeneity and Perishability
• D) Heterogeneity and Flexibility

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Definitions:

4WD Vehicles

Vehicles equipped with a four-wheel-drive system that can provide power to all four wheels simultaneously, offering better traction in off-road or adverse conditions.

Transaxle

A single mechanical device that combines the functions of an automobile's transmission, axle, and differential into one integrated unit, commonly found in front-wheel-drive vehicles.

Front-Wheel Drive

A vehicle configuration where the engine's power is transmitted to the front wheels, providing propulsion.

RWD Configuration

A vehicle drivetrain layout where the rear wheels receive power from the engine, offering benefits in handling and traction under certain conditions.