Evan Feels Like He Has to Put on a Mask

question 13

Multiple Choice

Evan feels like he has to put on a mask every time a disgruntled customer approaches him with a problem. Evan is using

• A) emotional labor.
• B) deep acting.
• C) surface acting.
• D) both a and c

---

Definitions:

Environmental Influences

External factors, including social, cultural, and physical elements, that can have an impact on an individual's behavior, thoughts, and physical well-being.

Cognitive Development

The process of growth and change in intellectual abilities such as thinking, reasoning, and problem-solving.

Neglected Children

Refers to children who do not receive adequate care, supervision, affection, or medical attention from their parents or guardians.

Spatial Abilities

The ability to grasp, rationalize, and recall the spatial connections between objects or areas.