Jeff Tries to Listen and Respond in a Supportive Way

question 19

Multiple Choice

Jeff tries to listen and respond in a supportive way to demonstrate he understands his employee's issue. Jeff is practicing

• A) active listening.
• B) deep acting.
• C) surface acting.
• D) empathy.

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Definitions:

Conference Room

A designated space in offices and other establishments where meetings, presentations, and discussions take place.

NAT

Network Address Translation, a method used in networking to remap one IP address space into another by modifying network address information.

IP Addresses

Unique numerical labels assigned to devices on a network, following Internet Protocol standards, used for identification and location addressing.

Carbon Paper

Thin paper coated with a dry ink or pigmented coating, used to transfer a copy of a document onto another sheet by applying pressure.