__________ Refers to the Identification and Understanding of the Way

question 7

Multiple Choice

__________ refers to the identification and understanding of the way others feel.

• A) Emotional labor
• B) Empathy
• C) Perception
• D) Personality

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Definitions:

Voluntary

Undertaken by choice or without coercion; an act done willingly.

Norms

Shared standards or rules that govern behaviors within a group or society, indicating what is considered appropriate or acceptable.

Morals

Principles or beliefs concerning what is right and wrong behavior, guiding individual conduct and decision-making.

Ethics

Moral principles that govern a person's behavior or the conducting of an activity.