A Major Proposition of This Theory Is That Crime Is

question 11

Multiple Choice

A major proposition of this theory is that crime is learned through the frequency, duration, priority, and intensity of interactions with significant people who provide definitions favorable to the violation of law.

• A) strain theory
• B) labeling theory
• C) conflict theory
• D) differential association theory

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Definitions:

FedEx Tracking

A service provided by FedEx that allows customers to monitor the status and location of their shipments in real time through a unique tracking number.

Customer Service Strategy

A comprehensive plan that outlines how a company will interact with its customers to enhance satisfaction and retain loyalty.

Responsiveness

A metric that measures the firm’s ability and willingness to provide fast service, answer customer inquiries, and resolve problems.

Empowerment

Giving employees permission to make decisions and take action on their own to help customers.