With 'Trusted-Advisor' Status, Internal Communicators Must Do Which of the Following

question 3

Multiple Choice

With 'trusted-advisor' status, internal communicators must do which of the following in order to ensure their leaders trust?

• A) Ask questions
• B) Push back
• C) Listen
• D) Coach

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Definitions:

Perishable

Describes goods that have a limited lifespan and can deteriorate quickly if not consumed or used within a certain period, such as food products.

Delivery Gap

The difference between a company's service quality performance compared to customer service expectations.

Zone Of Tolerance

The area between customers’ expectations regarding their desired service and the minimum level of acceptable service—that is, the difference between what the customer really wants and what he or she will accept before going elsewhere.

Standards Gap

The difference between the quality standards set by a company for its products or services and the actual performance perceived by customers.