Martin (1999) Identified 14 Generally Recognized Dimensions of Quality

question 34

Multiple Choice

Martin (1999) identified 14 generally recognized dimensions of quality. Which of the following is NOT one of the Martin "dimensions of quality"?

• A) Accessibility
• B) Communication
• C) Reliability
• D) Affordability

Understand the concept of digital currency and its storage mechanisms.

Recognize the impact of digitization on copyright infringement practices.

Comprehend the involvement of technologies in copyright and digital rights management.

Understand the principles and applications of analog-to-digital conversion.

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Definitions:

WOM

Word Of Mouth; the process of information or recommendations passing from person to person, especially regarding product or service quality.

Consumers

Individuals or households that purchase goods and services for personal use.

Consumer Goods Sales

Consumer goods sales involve the transaction and purchase of products that are intended for personal use by consumers, ranging from food and clothing to electronics and appliances.

Power Users

Experienced and highly skilled users who exploit advanced features of software or systems to achieve results efficiently.