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Martin (1999) Identified 14 Generally Recognized Dimensions of Quality

question 34

Multiple Choice

Martin (1999) identified 14 generally recognized dimensions of quality. Which of the following is NOT one of the Martin "dimensions of quality"?


Definitions:

Organizational Behavior

The study of how people interact within groups in a workplace setting and how this behavior affects the performance of an organization.

Competition

Seeks victory by force, superior skill, or domination.

Encoding-decoding Conduits

Encoding-decoding conduits involve the process of transmitting a message from the sender (encoding) and interpreting it by the receiver (decoding).

Pathways

Routes or courses that lead from one place to another, metaphorically used in various contexts to denote routes to achieving objectives or goals.

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