Examlex
Which of the following is not associated with terminal differentiation?
Key Accounts
Refers to a company's most valuable and strategically important clients, who contribute significantly to its revenue and profitability.
Customer Service
The provision of assistance and advice to those who buy or use products or services.
Support Automation
The use of technology or software to provide customer support with minimal human intervention.
Live Chat
A digital customer service tool that allows for real-time conversation between a customer and service representative through a website or app interface.
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