The Parents of a Child Diagnosed with Cystic Fibrosis Ask

question 9

Multiple Choice

The parents of a child diagnosed with cystic fibrosis ask the nurse what caused this disorder.What is the most appropriate response?

• A) "Cystic fibrosis is a chromosomal defect."
• B) "Cystic fibrosis is a metabolic defect."
• C) "Cystic fibrosis is a malformation present at birth."
• D) "Cystic fibrosis is a blood disorder."

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Definitions:

Service Quality

A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.

Gap Analysis

A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.

Organizational Delivery

The method or process through which a company provides its products or services to its customers.

Service Quality Dimensions

Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.