The Textbook Notes That Arlie R

question 39

Multiple Choice

The textbook notes that Arlie R. Hochschild's work on flight attendants that developed the concept(s) of ________ was helpful in understanding widows' efforts to ________.

• A) civil inattention; learn new things
• B) baby talk; naturalize into the group
• C) emotion work/feeling rules; keep up appearances
• D) working self/definition of the situation; adapt and survive

---

Definitions:

Work Teams

Groups of individuals who collaborate towards a common goal and share responsibilities for achieving team objectives.

Mismanaged

Mismanaged refers to poor or inefficient management, where resources, tasks, or operations are not handled appropriately, leading to suboptimal outcomes.

Effectiveness

The degree to which something is successful in producing a desired or intended result, often measured against specific goals or standards.