Gillian Is Conducting a Focus Group with Canadian Expats Teaching

question 31

Multiple Choice

Gillian is conducting a focus group with Canadian expats teaching English as a second language in Korea. During the session, Gillian notices that her participants really start to work together as a team to describe how feelings of homesickness are alleviated by involvement in expat potluck dinners organized by a local community group. She notices the participants have become interactive and productive and start to really value each other's points of view. Her participants even came up with a new idea for how to make these potluck dinners more inclusive and recognized they were using the dinners as a way to bridge their new and old cultures. Gillian was impressed that she didn't have to say much at all to keep the conversation going. According to Litosseliti, Gillian experiencing the ________ of the focus group.

• A) norming and performing stages
• B) adjourning stage
• C) forming and norming stages
• D) conversational stage

---

Definitions:

Hub and Spoke

A model of distribution in which a centralized 'hub' exists (such as a website or main office) from which operations or information is directed out to smaller 'spokes' (local offices, satellite websites).

Organic Structure

An organizational form that is flexible and adaptive, characterized by low levels of formalization and high levels of decentralization.

Social Media Policy

Guidelines established by an organization to govern its members' or employees' use of social media platforms.

Respond to Customer Comments

The practice of addressing feedback or inquiries from clients, crucial for maintaining customer satisfaction and engagement.