___________ Is a Set of Techniques for Presenting Users with Personalized

question 26

Multiple Choice

___________ is a set of techniques for presenting users with personalized information that's based on aggregate data collected from other users.

• A) card sorting
• B) collaborative filtering
• C) obtrusive observation
• D) usability testing

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Definitions:

Client Satisfaction

The measure of how products or services supplied by a company meet or surpass customer expectations.

Informal Feedback

The casual and spontaneous comments about performance, often given in day-to-day interactions, not part of a structured evaluation.

Delphi Technique

The Delphi Technique is a structured communication method originally developed as a systematic, interactive forecasting method which relies on a panel of experts.

Employee Morale

The overall outlook, attitude, satisfaction, and confidence that employees feel at work.