When We Communicate with Persons Who Do Not Share Our

question 89

Short Answer

When we communicate with persons who do not share our values, assumptions, or learned ways, then new _________________ and skills are required, such as when a manager interacts with a worker who was born in another country.

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Definitions:

School Performance

A measure of how well students understand and can apply the knowledge and skills expected of them by their educational system.

Bystander Apathy

A social psychological phenomenon in which individuals are less likely to offer help to a victim when other people are present.

Diffusion of Responsibility

A sociopsychological phenomenon whereby a person is less likely to take responsibility for action or inaction when others are present.

Acculturation

The process by which members of minority groups come to identify with and feel part of the mainstream culture.