Kaoru Ishikawa Is a Major Japanese Contributor to Quality Management

question 97

Multiple Choice

Kaoru Ishikawa is a major Japanese contributor to quality management. Which of the following perspectives or tools did Ishikawa bring to QM?

• A) Statistical quality control.
• B) Quality control circles.
• C) Ishikawa emphasized human factors in QM.
• D) Each answer is a perspective or tool from Ishikawa.

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Definitions:

Fixed Overhead

Regular, fixed costs that do not vary with the level of production or sales, such as rent, salaries, and insurance.

Capacity

The maximum amount of goods or services a company can produce or deliver in a given period with existing resources.

Allocation Base

A criterion or measure used for distributing overhead costs among various products, services, or departments within a business.

Traditional Costing

A costing method that allocates overhead based on a single predetermined rate, usually ignoring the varying demands different products place on resources.