Quality Management Research Has Shown Which of the Following Results

question 36

Multiple Choice

Quality management research has shown which of the following results?

• A) Continuous improvement efforts increase process efficiency and reduce costs.
• B) Quality can attract new customers and increase the retention of old ones.
• C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
• D) All answers are correct.

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Definitions:

Manipulate People

The act of influencing or controlling others in a skillful or sometimes unethical manner, often without their awareness or consent.

Mental Processes

Cognitive activities and functions of the mind, including perception, thinking, memory, and judgment.

Potential Dangers

Possible risks or hazards that could lead to harm or adverse outcomes.

Long-Term Goals

Objectives or targets that an individual aims to achieve over an extended period, usually several months or years.