A Manager Who Compares an Organization's Processes to Those of an Industry

question 61

Multiple Choice

A manager who compares an organization's processes to those of an industry leader is using which of the following quality management tools or techniques?

• A) Control chart.
• B) Pareto chart.
• C) Benchmarking.
• D) Quality function deployment.

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Definitions:

Journal Article

A written piece of scholarly literature that is published in an academic journal, contributing knowledge to a particular field.

Reading Analytically

The process of examining or analyzing texts critically to understand their meaning, structure, and implications.

Literature Review

An in-depth examination and analysis of scholarly materials on a specific topic, often forming the foundation for further research or study.

Developmental Stage

Specific life phases characterized by distinct physical, cognitive, and emotional growth and changes.