A Quality Management Tool for Translating Customer Needs into Engineering

question 4

Multiple Choice

A quality management tool for translating customer needs into engineering requirements is

• A) Quality function deployment.
• B) Benchmarking.
• C) Pareto chart.
• D) Control chart.

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Definitions:

Overestimate

To assess something as being larger, better, or more important than it actually is.

Underestimate

To judge something below its actual value, size, or importance.

Accomplish

To complete successfully or to achieve a set goal or objective.

Year

A period of approximately 365 or 366 days, divided into 12 months, used in the Gregorian calendar to measure the time a complete orbit of the Earth around the Sun takes.