Which of the Following Statements Is False About the Quality

question 117

Multiple Choice

Which of the following statements is false about the quality management process?

• A) Quality management is a long-term process.
• B) Communication is primarily top-down.
• C) Quality management is customer focused.
• D) Managers can create a climate of high work involvement.

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Definitions:

Criminal Matter

A legal case or issue that pertains to crimes, which are offenses against the state or the public.

Judge

An official appointed to decide cases in a court of law.

Jury

A group of citizens selected to hear the evidence in a legal case and make a decision or verdict based on the facts presented during the trial.

Civil Disputes

Conflicts between individuals, corporations, or government bodies resolved through the civil justice system, rather than criminal proceedings.