Which of the Following Statements Is False About the Quality

question 117

Multiple Choice

Which of the following statements is false about the quality management process?

• A) Quality management is a long-term process.
• B) Communication is primarily top-down.
• C) Quality management is customer focused.
• D) Managers can create a climate of high work involvement.

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Definitions:

Ingratiation

A psychological technique involving deliberate efforts to win someone's favor or to make oneself appear more likable to others.

Interpersonal Rewards

Benefits or positive outcomes that arise from social interactions, including emotional support, companionship, and shared activities.

Moral

This pertains to principles or rules of conduct that are regarded by a particular group or culture as governing the distinction between right and wrong or good and bad behavior.

Self-Monitoring

A psychological trait that allows individuals to adjust their behavior to fit the surrounding social environment.